Refund Policy

1. Free Trial and Evaluation

We provide a free tier designed to allow potential customers to thoroughly evaluate Reddit community ingestion speeds, AI intent classification precision across subreddits, and dashboard functionality without executing a financial payment. Users are encouraged to utilize this tier to confirm platform compatibility prior to initiating commercial billing.

2. Subscription and Wallet Terms

Upon advancing to a commercial plan or initiating a manual Wallet balance update, the following conditions govern the capital lifecycle:

• Subscription Refund Window: Refund requests for recurring monthly plans must be submitted within seven (7) calendar days of the initial charge.Note: Any credits consumed during this 7-day window will be deducted from the final refund amount at their USD equivalent value.
• Wallet Top-up Irrevocability: Manual wallet refills (minimum $10.00 USD) are processed as non-refundable pre-paid resource allocations. These credits do not expire but cannot be refunded as infrastructure resources are reserved upon payment.
• Trial & Promotional Credits: Credits granted via the Free Trial or promotional campaigns have zero cash value and are strictly ineligible for refund or conversion.
• No Cash Extraction: Internal credit balances are non-transferable and cannot be converted back to liquid fiat currencies or transferred to other user accounts.

3. Processing and Outages

All financial interactions are managed via secure, PCI-compliant third-party payment processing gateways. Approved refunds will be issued directly back to the original funding source used during checkout.

In the event of verified platform-wide infrastructure downtime preventing active Reddit keyword or thread monitoring and exceeding a continuous block of twenty-four (24) hours, we may issue pro-rata credit adjustments directly to affected user wallets as internal system runtime credits.